Privacy and Information Security Policy
Your privacy matters to Kaatop, a brand of Instituto Cidade Jardim Ltda. This policy explains how personal information may be collected, used, shared, stored and protected when you visit kaatop.com, contact us or use our services. It also explains your rights under Brazil’s General Data Protection Law (LGPD).
Who is responsible for your information?
Instituto Cidade Jardim Ltda., CNPJ 09.463.313/0001-50, Rua Gerônimo Gonçalves Meira, 66, Itu, São Paulo, Brazil, 13309-190, is responsible for the personal information described in this policy. For privacy questions or requests, email info@kaatop.com with “Data protection” in the subject line.
Information we collect
Depending on how you interact with us, we may collect information you provide, such as your name, email address, phone number, address, company details, tax identification details, order information and messages sent through our forms or support channels. If you provide information about another person, please ensure you are authorized to do so.
We may also receive technical information when you use the site, such as your IP address, browser and device details, pages visited, referral source and cookie information. Information about purchases and payments made in the separate online store may be processed by that store and its payment and delivery providers. We do not ask you to send payment card details through the contact or newsletter forms on kaatop.com.
How we use information
We use information as needed to answer requests, provide customer service, prepare quotations, process and deliver orders where applicable, issue invoices, maintain our relationship with customers, operate and secure the site, improve our products and services, comply with legal obligations and, where permitted, send news, offers or other marketing communications. You can ask us to stop marketing communications at any time by contacting info@kaatop.com or using an unsubscribe link when one is provided.
Legal grounds and retention
The legal basis for processing depends on the purpose and may include performance of a contract, compliance with a legal obligation, legitimate interests or consent when required. We retain information only for as long as needed for these purposes, applicable legal and recordkeeping obligations, and the exercise or defense of rights. Retention periods can differ by category of information.
Website hosting, forms and other service providers
Kaatop.com uses WordPress.com for hosting and Jetpack for its contact and newsletter forms. Submissions may be available in the site dashboard and sent by email to the Kaatop team. Purchases take place at loja.kaatop.com, which uses Shopify. Please see the store’s privacy policy and its other purchase policies on the store website.
We do not sell your personal information. We share it only where necessary for the purposes described here, with providers and partners involved in the service, when required by law or a competent authority, or to protect rights and resolve disputes.
International transfers
Some service providers may process information outside Brazil. Where an international transfer occurs, we seek to use appropriate safeguards and comply with applicable data protection requirements.
Cookies and similar technologies
Cookies are small files stored on your device. We may use cookies and similar technologies to make the site work, remember preferences, understand site use, improve performance and security, and support communications or advertising where applicable. You can manage cookies in your browser settings, although blocking some cookies may affect site functions. Third-party sites linked from kaatop.com have their own privacy and cookie practices.
How we protect information
We take reasonable organizational and technical measures to protect information against unauthorized access, loss, misuse and alteration, and limit access to people and providers who need it for their work. No online service can guarantee absolute security. Please contact us if you suspect an issue involving information you shared with us.
Your rights
Under the LGPD, you may request confirmation of processing; access to your data; correction of incomplete, inaccurate or outdated data; anonymization, blocking or deletion of unnecessary or unlawfully processed data; portability where applicable; information about data sharing and the consequences of refusing consent; and withdrawal of consent. You may also request deletion of data processed on the basis of consent, subject to applicable legal exceptions. Send requests to info@kaatop.com. We will review and respond in accordance with applicable law.
Children and minors
People under 18 should make purchases with a parent or legal guardian. If you believe a minor has provided personal information to us without appropriate authorization, please contact us.
Changes to this policy
We may update this policy as the site or our practices change. The current version will be available on this page. Material changes may also be communicated through appropriate channels.
Contact and applicable law
For questions about this policy or to exercise your rights, email info@kaatop.com. This policy is governed by the applicable laws of Brazil, including the LGPD.